Exchanges & Refunds
If you are unsatisfied with your order, you may return the item to make an exchange.
Please follow the steps below:
(1) Email firstname.lastname@example.org (for retail only) or email@example.com (for dealer only) within 7 days, stating your order number, reason for exchange and item to exchange to.
(2) You will then receive a follow-up email stating all relevant information to make your exchange.
(3) Kindly bring along your item to stated store for an exchange.
Refunds are only accepted for defective products. Refunds will only be issued if no replacement item is available.
Asia Music Investments Pte Ltd reserves the right to refuse any exchanges if returned goods are in unsatisfactory conditions.
Please refer to Terms & Conditions below for more information.
Terms & Conditions
All exchanges are subjected to the following terms and conditions, and will be granted at Asia Music Investments Pte Ltd’s sole discretion.
- Goods must be returned in their original condition, e.g. no tears, unopened and complete with tags and labels etc., in their original packaging.
- The following items are not eligible for return or exchange – promotional items. The only exception is a damaged or incorrect item shipped by Asia Music Investments Pte Ltd.
- For all exchanges via international shipping, the customer pays for all return freight or postal charges (two-way), including duty and tax, if applicable. Items for exchange must be of equal or higher value.
- For all returns due to production defects, delivery of wrong item; we will return the correct item to the customer at the last indicated delivery address at no extra cost within 18 working days of receipt of returned item. To claim a refund for return shipping in such an event, the customer has to send us an evidence of return shipping cost within 5 working days of shipping. Refund on shipping cost will be made in online store credit via a coupon code.
- Each item can only be exchanged once for another similar (or higher value) product.
- Returned products must reach us within 18 days of our approval of the exchange request. Extensions will be granted on a case-by-case basis. Asia Music Investments Pte Ltd will not be liable for any goods which fail to reach us before end of the exchange period window.
- Asia Music Investments Pte Ltd will not be held responsible for lost packages. All returns and exchanges must be delivered back to us using a traceable service with a tracking number.
- Refunds are not immediate and may take up 15 working days to be completed.
- If any of the above stated conditions are not met, Asia Music Investments Pte Ltd reserves the right to refuse any exchanges.
- Anyone deemed by Asia Music Investments Pte Ltd to be abusing the returns policy or making false claims will be blocked from shopping at https://www.asiamusic.com.sg or any other outlet of Asia Music Investments Pte Ltd.
Incorrect Items & Damaged Goods
If you have received a damaged or incorrect item, you will be eligible for an exchange of the same item. If no replacement item is available, customers will be given a full refund.